NEED SUPPORT?

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The JCA provides several avenues for ASYCUDA World user support

1. First Line Support : IMU HelpDesk
2. Second Line Support : ASYCUDA PROJECT OFFICE - FUNCTIONAL AND TECHNICAL TEAMS
3. Escalation of Outstanding Issues: ASYCUDA Project Management Team

You can use the Document Tracking section of this portal to track the following

• Vessel Manifest Registration Status
• Bill of Lading Status
• Declaration Status

Please help us to help you!
Ensure that you know your reference numbers (where applicable):
Manifest:

• Manifest Registration Number
• Date of Departure
• Voyage Number
• Customs Office Code
• Master Bill of Lading/Airwaybill reference (for consolidators)

Declaration Processing:

• Declaration Reference Number (Box 7) if stored but not yet submitted
• Customs Declaration Registration number (e.g. C 12345) if submitted 

TIPS

• For manifest amendment approvals/queries please contact a supervisor at the respective customs office.
• For cancellation of commercial declarations submitted but not yet paid, please contact a supervisor in the entry processing unit or email the IMU helpdesk.
• For Customs Procedure Code and Additional National Code support please call the International & Industry Liaison Unit.
• Date of Arrival (Report) on Vessels is set by Customs.
• For online payment please use "add declarations", kindly note that "add other payments" cannot be used to pay for Customs Declarations!
• Splitting of waybills if necessary can be done by Customs Brokers, the waybill must be authorized to them by their shipping agent.
• Our support team is constantly supporting end users phone calls currently, try to submit your issues via email with as much details as possible for speedy resolution.